We understand that sometimes shopping online doesn’t always work out they way we want. If there is a problem with your order, please contact us right away and we will do our best to make it right.
RETURNS & EXCHANGE GUIDELINES
- We are happy to accept returns within 30 days of the date your order shipped from our warehouse. Items received after 30 days of the original warehouse ship date cannot be refunded or exchanged.
- Gifts cannot be returned for a refund. They may be exchanged, or returned for store credit only.
- All sale items are final sales.
- All earrings and hosiery are final sales.
- Items without the original tags, worn, washed, with pet hair, smoky or damaged items cannot be returned or exchanged.
RETURN & EXCHANGE DETAILS
- Allow up to 5 - 7 business days upon receipt of the package for returns/exchanges to be processed.
- Refunds can only be issued back to the original form of payment. If your item was a gift, you can exchange it or receive a store credit only.
- The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
- Only for US orders, we will send your new exchange order complimentary with standard shipping. The standard shipping fee for your new exchange order will be refunded when we receive and process your returned package.
- We will refund shipping, in addition to the purchase amount, in the event that you receive the wrong item or defective merchandise.
TERMS & CONDITIONS
- Starlet reserves the right to deny or refuse a full refund based on the returned condition of your items.
- We will inspect all returns/exchanges. All items that do not meet the guidelines are subject to denial, store credit, and a 30-50% restocking fee.
- We recommend all packages be sent back with delivery confirmation and/or shipping insurance. We are not responsible for lost return packages without tracking information. By purchasing from shopstarlet.com, you accept these terms and conditions.
HOW TO MAKE A RETURN / EXCHANGE
Review our return and exchange guidelines above. If your item(s) qualify for a return or an exchange, please do the following: fill out the Return and Exchange form and include it in your package with the item(s).
Send Package To:
Attn: Returns & Exchanges
Denver, CO 80203
We recommend all packages be sent back with delivery confirmation and/or shipping insurance. We are not responsible for lost return packages without tracking information. By purchasing from shopstarlet.com, you accept these terms and conditions.
We will send you an email once everything has been processed.